FAQs

How HostAlert Started

Find out what inspired us to launch HostAlert

What is HostAlert?

Host Alert is an event discovery platform designed specifically for short-term rental hosts. We help you stay informed 
about major events near your properties so you can optimise pricing and maximise bookings during high-demand periods

What areas do you cover?

We currently cover all the UK with expansion into Europe and North America planned soon after. When adding your property, you can see that your location is supported. Can’t find your area? Contact support and we’ll prioritise it!

How it Works

Using the HostAlert app couldn’t be easier

How do I add multiple properties?

Tap the menu icon (☰) in the top-right corner, then select “My Properties”. Click “Add New Property” and follow the onboarding flow to set up each location. You can manage unlimited properties, each with its own notification settings 
and subscription.

What are "high-impact events"?

High-impact events are major occurrences that significantly increase accommodation demand in your area. 
These include concerts, festivals, sporting events, conferences, and public holidays. We use historical data and booking patterns to identify events that typically cause price surges of 50% or more.

How far in advance can I see events?

Free users can access the calendar for 30 days in advance. Monthly subscribers get 3 months of calendar access, while 
annual subscribers can view events up to 12 months in advance. This gives you plenty of time to adjust pricing and block 
dates strategically.

Can I save and set reminders for events?

Yes! Subscribers can save unlimited events and set custom reminders. Choose when you want to be reminded 
(1 day, 3 days, 1 week, or 1 month before the event) to ensure you never miss an opportunity to optimise your pricing.

Pricing

Find out what you get for your money with HostAlert

What's the difference between Monthly and Annual plans?

Both plans include unlimited saved events and reminders. The main difference is calendar access and cost savings. Monthly (£14.99/month) gives 3 months calendar access, while Annual (£12/month, billed £144/year) gives 12 months access and saves you 20%.

Do I need a separate subscription for each property?

Only if they are in different areas/towns/cities. If your properties are in different cities and towns not covered 
by the same radius, then each property requires its own subscription. This allows you to manage different locations independently and only subscribe to properties where you want premium features. If your properties are in the same 
area, covered by the same radius, then you do not need additional subscriptions. This applies to up to 5 properties.

How do I cancel my subscription?

Go to Menu → Billing & Subscriptions, select the property, and tap “Cancel Subscription”. You’ll retain access to premium features until the end of your current billing period. You can reactivate anytime.

What happens if I miss an event notification?

All events remain visible in your calendar and dashboard. You can also enable “Daily Roundup” or “Weekly Roundup” alerts in Preferences to receive regular summaries of upcoming events, ensuring you never miss an opportunity.

Is my payment information secure?

Absolutely. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Further HostAlert FAQs

Still got a burning question you need an answer for? Check out our additional FAQs below

How the App Works

What is surge level and how is it calculated?

Surge level indicates how likely an upcoming event is to affect booking demand near your property. It’s calculated using 
event impact data, based on factors such as expected attendance, event type, venue size, event duration, and historical patterns. 
HostAlert groups events into clear surge levels: 

  • Medium surge — an event that may affect local demand 
  • High surge — an event more likely to affect local demand and worth reviewing 

Lower-impact events are intentionally excluded to reduce noise and keep the focus on relevance. 

What types of events does HostAlert track?

HostAlert tracks local events across selected categories that are most likely to influence booking demand. 
During setup, you choose which event categories you want to track, such as: 

  • Sports 
  • Concerts & festivals 
  • Theatre & arts 
  • Business events & exhibitions 
  • Public holidays 
  • School & university term dates 
  • Community events 

You can select all categories or only those relevant to your property. 

Why don’t I see every local event? 

Within your selected categories, HostAlert further filters events to focus on those more likely to influence booking demand. 
Lower-impact events are excluded to reduce noise and keep the app focused on events worth reviewing. If you believe an event is missing, you can suggest an event from the side menu. Suggested events are reviewed and added where appropriate.

How does event radius work?

Events are shown based on the search radius set for your property. You choose this radius during setup, and HostAlert may suggest a recommended radius based on your location. You can update the radius at any time by going to My Properties, selecting your property, and editing the radius. Your event feed and alerts will update automatically. 

When will I be notified about an event? 

HostAlert notifies you when an event is detected within your selected event categories and radius, or when key event details change such as a date change, location change, or cancellation. 

How many notifications will I receive? 

The number of notifications depends on how many relevant events are announced or updated within your selected event categories and radius. HostAlert is designed to keep notifications relevant and avoid unnecessary noise. 

Why did I receive a notification about events entering my visibility window? 

Your HostAlert plan determines how far ahead you can view upcoming events. Monthly plans show events up to 3 months in advance. Annual plans show events up to 12 months in advance. When events move into your plan’s visibility window, you’ll be notified so you can review them in good time.

Will I be alerted if an event is cancelled or changed? 

Yes. HostAlert will notify you if an event is cancelled, rescheduled to a different date, or moved to a different location. 
Changes to the time on the same day do not trigger notifications, as they typically don’t affect overnight stays. 

Do I get alerts for events already announced before I signed up? 

To receive alerts, you need to be on a paid HostAlert plan, either monthly or annual. Once subscribed, you’ll be notified 
about events as they enter your plan’s visibility window and meet your selected settings. 

Can I change event categories?

Yes. You can update event categories at any time. Go to My Property, select your property, and edit your category preferences. This controls which events appear in the app and which events you may receive notifications for. Your event 
feed and alerts will update automatically. 

Can I use HostAlert without adding a property address? 

Yes. You can set an area, town, or city location instead of a specific property address. 

How accurate is the event data? 

HostAlert uses best-in-class, enterprise-grade event data which is widely used across the travel and hospitality industry. 
Events are continuously monitored and updated, with a focus on surfacing reliable, high-impact events that are relevant to booking demand. 

What happens if HostAlert misses an event? 

You can suggest an event directly from the app. Suggested events are reviewed and added where appropriate, helping improve coverage for everyone using HostAlert. The Suggest an Event option is available in the side menu. 

Rates & Stay Pricing

Do events guarantee higher prices or more bookings? 

No. Events do not guarantee higher prices or bookings. 
Events are indicators of potential demand only. Outcomes depend on factors such as property type, location, pricing, availability, and competition. HostAlert highlights opportunities to review, not results. 

Does HostAlert automatically change my prices? 

No. HostAlert does not automatically change prices. It provides insight and awareness so you decide whether to adjust 
pricing, minimum stay rules, or availability. All pricing decisions remain with the host.

Where can I adjust my rates? 

HostAlert includes direct links to major booking platforms and channel managers, allowing you to open your listing straight from the app and update rates quickly. If a direct link isn’t available, you can still update rates using your usual pricing tool 
or platform. 

Is HostAlert a smart pricing tool like PriceLabs or Wheelhouse? 

No. HostAlert is not a smart pricing tool. HostAlert is designed to work alongside smart pricing tools and other pricing systems by providing event awareness and demand insight. 
Many hosts use HostAlert in conjunction with pricing tools to understand why demand may increase on certain dates and decide whether any manual adjustments are needed. 

General Questions

Why use HostAlert if I already get bookings anyway?

Bookings alone don’t show whether you could review pricing around events or understand why demand exists. 
Many hosts are unaware of local events that may influence demand. HostAlert provides visibility so you can make more informed hosting and pricing decisions.

What else can HostAlert be used for besides revenue?

HostAlert can also help you: 

  • Understand why guests may be visiting your area 
  • Anticipate changes in guest behaviour 
  • Identify higher-risk events 
  • React to cancellations or schedule changes 
  • Review minimum stay rules around events 


It’s about awareness and context, not automation.

Is HostAlert suitable for hotels or large portfolios? 

HostAlert is primarily designed for independent hosts and small to mid-size portfolios. It can also be useful for hotels 
or larger operators seeking event awareness alongside existing revenue systems.

What areas does HostAlert currently cover? 

HostAlert currently covers all locations across the UK, including cities, towns, villages, and surrounding areas. 
We will be in the USA and Europe soon!