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Privacy Policy

Last updated: 20 March 2026 

HostAlert Ltd (“HostAlert”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. 

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, website, and related services (the “Service”). 

  1. Data Controller

HostAlert Ltd is the data controller responsible for your personal data. 

  1. Information We Collect

We may collect the following information: 

– Email address 
– Account details 
– Property location information 
– Alert preferences 
– Customer support communications 

  1. Automatically Collected Data

We may automatically collect: 

– Device information (device type, operating system) 
– Usage data (features used, interactions) 
– Log data and crash analytics 

  1. Payments

Payments may be processed via: 

– Apple App Store 
– Google Play Store 
– The HostAlert website (via third-party providers such as Stripe), 

or as otherwise agreed in writing. 

HostAlert does not store full payment card details. Payment processing is handled securely by third-party providers. 

  1. How We Use Your Data

We use your data to: 

– Provide event alerts and core service functionality 
– Manage subscriptions and billing 
– Improve product performance and user experience 
– Respond to support requests 
– Comply with legal obligations 

  1. Legal Basis for Processing (UK GDPR)

We process your personal data based on: 

– Contract; to provide the Service 
– Legitimate interests; to improve and operate the Service 
– Legal obligations; where required by law 

Where required, we will request your consent. 

  1. Data Sharing

We do not sell your personal data. 

We may share limited data with: 

– Payment providers (e.g. Apple, Google, Stripe) 
– Hosting and infrastructure providers 
– Analytics and performance tools 
– Customer support tools 

All third parties are required to process data securely and only for specified purposes. 

  1. International Data Transfers

Your data may be processed outside the United Kingdom or European Economic Area. 

Where this occurs, we ensure appropriate safeguards are in place, such as: 

– Standard Contractual Clauses (SCCs) 
– Transfers to countries deemed to provide adequate protection 

  1. Data Retention

We retain personal data only as long as necessary to: 

– Provide the Service 
– Comply with legal obligations 
– Resolve disputes 

When data is no longer required, it is securely deleted or anonymised. 

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data. 

However, no system is completely secure, and we cannot guarantee absolute security. 

  1. Your Rights (UK GDPR)

You have the right to: 

– Access your personal data 
– Correct inaccurate data 
– Request deletion of your data 
– Restrict or object to processing 
– Request data portability 
– Withdraw consent (where applicable) 

To exercise your rights, contact: support@hostalert.co 

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). 

  1. Children’s Privacy

HostAlert is not intended for users under the age of 18, and we do not knowingly collect data from children. 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. 

We will notify users of material changes where appropriate. 

  1. Contact

If you have any questions about this Privacy Policy: 

support@hostalert.co 

Company: HostAlert Ltd 

Registered address: Apartment 8, 26 Exchange Street East, Liverpool, L2 3PH